Rotel Service Procedures

Should a Rotel product require service, the unit can be brought back to the local authorized Rotel dealer to handle service arrangements, serviced by a local authorized Rotel service center, or the unit can be shipped directly to Rotel for warranty service. If the product is to be shipped directly to Rotel for service, a repair invoice (RI) number must be obtained prior to shipping the product in for repair.

A listing of current authorized Rotel warranty service centers can be found below. Rotel Authorized Service Centers

To obtain a return authorization for warranty repair:

1. Submit a return request using the appropriate online return form located on our Support site linked below:

It is critical that the correct serial number and a detailed description of the problem with the unit be provided on the form to ensure that the request can be processed in a timely manner. A copy of the sales receipt is also required as proof of warranty and this may be submitted electronically via the online request form, or faxed in to the number referenced on the online request form in the event that the receipt is not available electronically.

2. Once the return request is received, the Technical Support Department will issue a return authorization (referred to as RI) for the return of the defective product. An RI confirmation form will be emailed which will include the RI number as well as a return address label. This address label which includes the RI number must be attached to the outside of the carton when returning the unit. Any units returned without a valid return authorization number visible will be refused.

3. Ship the unit to Rotel, insured if desired.

4. All products must be shipped back in either the original packaging or suitable packaging. If you do not have the original carton, replacement shipping materials can be ordered through our Parts Store at www.bwgroupusa.com. Please do not include any accessories with the unit unless they are related to the problem (i.e. only return the remote if the problem is a suspected remote problem). The B&W Group assumes no responsibility for shipping damages that are incurred as a result of poor or improper packaging. (Note that packing peanuts are considered poor & improper packaging for all Rotel models).

5. Once the product has been repaired, it will be shipped back prepaid. All repairs ship with a signature required to ensure safe delivery of the repaired unit.

To obtain a return authorization for non warranty repair: 

1. Submit a return request using the appropriate online return form located on our Support site linked below:

It is critical that the correct serial number and a detailed description of the problem with the unit be provided on the form to ensure that the request can be processed in a timely manner.

2. Once the return request is received, the Technical Support Department will issue a return authorization (referred to as RI) for the return of the defective product. An RI confirmation form will be emailed which will include the RI number as well as a return address label. This address label which includes the RI number must be attached to the outside of the carton when returning the unit. Any units returned without a valid return authorization number visible will be refused.

3. Ship the unit to Rotel, insured if desired.

4. All products must be shipped back in either the original packaging or suitable packaging. If you do not have the original carton, replacement shipping materials can be ordered through our Parts Store at www.bwgroupusa.com. Please do not include any accessories with the unit unless they are related to the problem (i.e. only return the remote if the problem is a suspected remote problem). The B&W Group assumes no responsibility for shipping damages that are incurred as a result of poor or improper packaging. (Note that packing peanuts are considered poor & improper packaging for all Rotel models).

5. Once the product has been diagnosed, an estimate will be provided via email, which will include the estimated repair costs and return shipping charges. The estimate will include a link to provide payment using PayPal. If the estimate is approved, the repairs will be performed and payment should be made for the repair charges. If the estimate is declined, a $75 service charge for the diagnosis plus return shipping must be paid in order to have the unit returned unrepaired, or the unit can be properly disposed of by Rotel at no cost. Rotel can provide a revised invoice for the $75 service charge to be paid if the unit is requested to be returned.

6. Once repairs have been completed, the unit will ship back via UPS. All repairs ship with a signature required to ensure safe delivery of the repaired unit.

Contact Us

HAVE ANOTHER QUESTION?

Send us an email and we'll do our best to help you in any way we can.

Email us

Rotel newsletter

stay informed

Get the latest news in sound technology and products with the Rotel Newsletter.

Rotel Newsletter

Please provide us with your email address to get the latest news in sound technology and products. Sign up for the Rotel Newsletter today!